Privacy policy

Data we collect

• Name, phone, email and account details.
• Recipient address, name and phone, card message and order notes.
• Order, payment, claim and communication history.
• Technical data such as IP address, browser, cookies and website interactions.

Purposes

• Placing, paying for, preparing and delivering an order.
• Communicating with the customer and recipient and handling claims.
• Operating the loyalty programme and customer account.
• Security, abuse prevention, analytics and website improvement.

Legal basis

Data is processed to perform an order and contract, comply with legal obligations, protect the parties’ rights and, where required, on the basis of consent.

Recipients

Only as necessary: staff and couriers; payment providers LiqPay and MonoPay; hosting, communications, analytics and technical-support providers; and public authorities where required by law.

Payment data

Payment data is processed by the selected payment provider under its own security and privacy terms.

Retention

We retain data only for as long as needed for these purposes, legal compliance, accounting and the protection of rights in a dispute.

Cookies

Cookies support the cart, language and user preferences, security and analytics. They may be restricted in your browser, but some site functions may then work incorrectly.

Security

We apply organisational and technical measures to restrict access and prevent loss, alteration and unauthorised disclosure.

Your rights

• Request information about processing and access your data.
• Request correction, updating or deletion where provided by law.
• Withdraw consent and object to certain processing.
• Complain to the Ukrainian Parliament Commissioner for Human Rights or apply to a court.

Contact

Email info@martaflowers.kiev.ua or use 063-688-36-33. We may ask you to verify your identity so that data is not disclosed to another person.