Home Privacy Policy

Privacy Policy

This Privacy Policy describes how Marta Flowers (hereinafter referred to as “we,” “our service,” “the company”) collects, uses, stores, and protects the personal data of users who visit our website or use our services.

What data we collect
We may collect the following categories of personal data:

Contact information: name, phone number, email address, delivery address.

Payment information: payment card details (processed through secure payment systems).

Website usage data: IP address, geolocation, browser type, cookies, pages you visit.

How we use the collected data
The collected data is used for the purpose of:

placing, processing, and delivering orders;

contacting you regarding the status of your order;

improving our service and personalizing the user experience;

sending informational messages (only with your consent);

ensuring security and preventing fraudulent actions.

Transfer of data to third parties
We do not sell or transfer your personal data to third parties, except in cases:

when it is necessary for order fulfillment (for example, to a delivery service);

when required by the laws of Ukraine;

in the case of payment processing through services that comply with PCI DSS standards.

Storage of personal data
Your data is stored in a secure environment and processed in accordance with the legislation of Ukraine, in particular the Law of Ukraine “On Personal Data Protection.” We take technical and organizational measures to protect data from unauthorized access, loss, or alteration.
Use of cookies
Our website uses cookies for:

saving user settings;

analyzing website traffic (through services such as Google Analytics);

improving website performance.

You can change the cookie settings in your browser.

User rights
Each user has the right to:

find out exactly what personal data is stored;

request correction, updating, or deletion of their data;

withdraw consent to the processing of personal data;

file a complaint with the Human Rights Commissioner regarding personal data protection.

To exercise your rights, please contact us using the details provided below.

Contact information
Marta Flowers
Email: yovenkoov@gmail.com
Phone: 063-688-36-33
Address: Kyiv, 14A Leonida Kadeniuka Avenue
Changes to the Privacy Policy
We may periodically update this policy. All changes are published on this page with the corresponding update date. We recommend reviewing this page from time to time.

Delivery in Kyiv's districts

Delivery districts

FAQ

IN WHICH CASES CAN I REFUSE TO ACCEPT FLOWERS?

If the bouquet contains flowers that are not fresh, or if it is not the bouquet you ordered, the couriers are instructed on how to handle this — they will contact the managers themselves, and a manager will call you to resolve the issue.

IN WHICH CASES CAN THE BOUQUET BE REPLACED?

If the flowers are in poor condition, take a photo and send it to us. We will either replace the bouquet or issue a refund.

IS PREPAYMENT REQUIRED?

We require prepayment when placing wedding orders, including the bridal bouquet, in the amount of 50% of the bouquet’s cost. We also require prepayment for unique custom orders starting from UAH 5,000. Regular orders are accepted without advances or prepayments.

CAN I CANCEL A PAID ORDER?

In case of force majeure, we are willing to be flexible, but please understand that order cancellation is only possible at least 24 hours before delivery. On the day of delivery, after the bouquet has already been made for you and dispatched, it is no longer possible to cancel the order.

WILL THE ORDER BE DELIVERED IF A PAYMENT ISSUE OCCURS?

There are cases when the entire banking system is not working or when it is impossible to process an international transfer on a weekend. We are willing to be flexible — the delivery will be made on time, and we will accept the payment later based on trust.

WHAT ARE THE WORKING HOURS OF YOUR DELIVERY SERVICE?

Delivery across Kyiv is carried out from 06:00 to 21:00, seven days a week. Orders are accepted from 09:00 to 20:00, seven days a week.

HOW MUCH DOES DELIVERY COST AND WHAT AFFECTS THE PRICE?

For standard delivery (a 3-hour time window) across Kyiv, the cost is UAH 200. Outside the city, the cost is UAH 300. More remote населенные пункты of the Kyiv region are calculated separately. Delivery at an exact time is an additional UAH 100.

WITHIN WHAT TIME CAN I EXPECT A REFUND?

Within 3 business days from the moment the complaint is approved.

Privacy Policy

Delivery in Kyiv's districts

Delivery in your city

FAQ