Kyiv and Kyiv region up to 100 km

Delivery and payment

Clear rates, the actual three-hour windows offered at checkout and separate hours for the delivery service.

UAH 200
delivery within Kyiv
UAH 300
Kyiv region up to 30 km
+UAH 10/km
Kyiv region 31–100 km
Rates

Delivery charges in Kyiv and Kyiv region

01

Kyiv

UAH 200

Standard delivery during one of the available three-hour windows.

02

Kyiv region — up to 30 km

UAH 300

A fixed delivery charge in Kyiv region for addresses up to 30 km from the shop.

03

Kyiv region — 31–100 km

+UAH 10/km

UAH 10 is added to the UAH 300 base charge for each kilometre beyond 30 km. Example: 40 km = UAH 400.

04

Exact time

+UAH 100

Added to the base delivery charge for the relevant zone.

Kyiv region

Ordering delivery beyond 30 km

At checkout, select delivery in Kyiv region for UAH 300. An administrator will verify the distance from the shop, contact you and confirm the extra charge: UAH 10 for each kilometre beyond 30 km.

  • Up to 100 kmWe deliver at the confirmed rate.
  • Beyond 100 kmDelivery is not available.
  • Nationwide deliveryWe do not ship flowers by Nova Poshta or elsewhere in Ukraine.
  • Collection14a Leonida Kadeniuka Avenue, Kyiv.
Hours

Separate hours for the shop and delivery

Bouquet delivery

Daily, including weekends

06:00–23:00

Physical shop

Daily, including weekends

09:00–21:00

Order intake and processing

Daily, including weekends

09:00–21:00

Checkout windows

06:00–09:00 · 07:00–10:00 · 08:00–11:00 · 09:00–12:00 · 12:00–15:00 · 15:00–18:00 · 18:00–21:00 · 20:00–23:00

3 hours
Payment

Available payment methods

01

Online

LiqPay or MonoPay by bank card and available digital wallets.

02

On receipt

Cash to the courier when this method is available for the order.

03

Business account

Bank transfer using the details provided after the order is confirmed.

04

In the shop

Card-terminal payment at the collection address.

Deposit

50% for wedding and larger orders

  • Ordinary ordersNo deposit is required.
  • Every wedding bouquetA 50% deposit is required regardless of price.
  • UAH 10,000 or moreA 50% deposit is required from this amount inclusive.
  • Remaining 50%Paid when the order is received.
Collection

Our shop at 14a Leonida Kadeniuka Avenue

Completed orders can be collected daily from 09:00 to 21:00.

View contacts

Delivery in Kyiv's districts

Delivery districts

Delivery in your city

Delivery in cities

Frequently asked questions

When are the shop and delivery service open?

The shop, order intake and order processing operate daily from 09:00 to 21:00. Bouquet delivery operates daily from 06:00 to 23:00.

How much does delivery cost?

Delivery within Kyiv is UAH 200. Delivery in Kyiv region up to 30 km from the shop is UAH 300. For 31–100 km, UAH 10 is added to the UAH 300 base charge for each kilometre beyond 30 km. Exact-time delivery is an additional UAH 100. We do not deliver beyond 100 km, by Nova Poshta or elsewhere in Ukraine.

Which delivery windows can I choose?

Checkout offers: 06:00–09:00, 07:00–10:00, 08:00–11:00, 09:00–12:00, 12:00–15:00, 15:00–18:00, 18:00–21:00 and 20:00–23:00.

How can I pay and when is a deposit required?

Available methods include LiqPay, MonoPay, bank transfer to the business account, card-terminal payment in the shop and cash to the courier when available. No deposit is required for ordinary orders. A 50% deposit is required for wedding bouquets and orders of UAH 10,000 or more. The balance is paid on receipt.

May the florist substitute flowers?

Up to 20% of the bouquet value may be substituted without separate approval. Substitute flowers cannot be cheaper or lower in quality. Any substitution above 20% requires the client’s approval.

How can I cancel an order?

Cancel 24 hours or more before delivery for a full refund with no penalty. If less than 24 hours remain before delivery, the amount already paid is non-refundable.

Can I refuse a bouquet on delivery?

You may inspect and refuse the bouquet before acceptance, even if you simply do not like it. The amount paid is then refunded in full. After acceptance, a bouquet of proper quality cannot be returned or exchanged for subjective reasons.

What if the flowers wilt or have a defect?

Within 24 hours after receipt, send photos, a short description and the order number to yovenkoov@gmail.com or contact 063-688-36-33 by phone, Telegram or Viber. You may choose a free replacement or a full refund. Our courier collects the defective bouquet and Marta Flowers covers all related transport.

How should I care for the bouquet after receipt?

Place the bouquet in a clean vase with cool water, recut the stems by 1–2 cm and remove leaves below the waterline. Change the water daily and keep the bouquet away from direct sun, radiators, air conditioners and fruit. For arrangements in floral foam, carefully add water every day.

How does the loyalty programme work?

Use the same phone number for every order. The bonus level depends on the accumulated product value: up to UAH 10,000 — 1%, UAH 10,000–20,000 — 2%, and from UAH 20,000 — 3%. Bonuses are not earned on delivery or promotional products, but accumulated bonuses may be used for promotional products.

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